What suburbs of Brisbane do you cover?

We're inner-city Brisbane only — New Farm, Teneriffe, Fortitude Valley, the Brisbane CBD, West End, South Brisbane, Fairfield, Yeronga and Yeerongpilly. Tight focus, premium service.

How long does the laundry take?

24-hour turnaround. Book before 12pm and we pick up the same day, returning everything washed, dried and folded the next morning.

How does your pricing work?

We don't charge by weight. Pick a bag size — The Daily (10kg, $70), The Standard (15kg), or The Household (20kg) — fill it as much as you like, and that's the price.

Do you wash bedding separately from clothes?

Yes. Bedding and linen are washed in dedicated machines, fully separate from clothing. Pet items are washed separately again in pet-only machines.

What detergents do you use?

Premium eco-certified detergents as standard. Hypoallergenic and fabric-softener add-ons available at booking. Pet items use pet-safe detergents only.

Do you offer same-day pickup?

Yes. Book before 12pm and we'll collect the same day. Your laundry is returned the next morning.

Refund policy

What this policy covers

Daily. is a service business — we wash, dry, fold, and deliver laundry. We don't sell physical goods you can return. This policy explains what happens when something goes wrong with the service, when you can cancel, and when we'll refund.

Cancelling a single booking

You can cancel a one-off booking any time before pickup by emailing hello@dailylaundry.net or replying to your booking confirmation. If you cancel at least 24 hours before your scheduled pickup, you get a full refund. After that, we may have already routed the day's collections, so refunds are at our discretion.

If we haven't picked up your bag yet and you change your mind, just let us know — we'll work it out.

Cancelling a subscription (The Routine.)

You can cancel your subscription anytime from your account portal in two clicks. No phone call, no retention questionnaire. Cancellation takes effect immediately — you won't be billed again, and your next scheduled collection is removed.

Refunds for a subscription order already charged depend on timing:

Charged but not yet collected. Email us before pickup and we'll refund in full.
Already collected. We'll finish the wash and deliver it. No refund on completed service.

When we'll refund

We'll refund (in full or in part) if:

We failed to collect your bag on the scheduled day and didn't tell you in advance.
We failed to deliver within our quoted window without notifying you.
Garments were materially damaged in our care (see below).
We made a billing error.

We will not refund for:

Bags left out after the collection cutoff.
Customer-side delays (no one home for delivery, locked gate, wrong address provided).
Pre-existing damage, wear, or staining we couldn't reasonably resolve.

Damaged or lost garments

We treat your clothes like they matter — but accidents happen. If something is damaged or missing after we return your bag, contact us within 24 hours of delivery with photos and we'll investigate.

If we accept responsibility, our liability is capped at the lesser of: (a) replacement value of the garment, or (b) AUD $100 per item, with a maximum of AUD $500 per booking. We don't cover designer or one-of-a-kind items unless agreed in writing before pickup.

Your rights under Australian Consumer Law

Nothing in this policy limits the rights you have under the Australian Consumer Law, including guarantees that services be provided with due care and skill and be fit for any purpose you've told us about. If our service is faulty, you may be entitled to a refund, credit, or re-service under those guarantees regardless of what's written above.

How to request a refund

Email hello@dailylaundry.net with your order number, what went wrong, and photos if relevant. We'll respond within one business day. Approved refunds are returned to your original payment method within 5–10 business days.