What suburbs of Brisbane do you cover?

We're inner-city Brisbane only — New Farm, Teneriffe, Fortitude Valley, the Brisbane CBD, West End, South Brisbane, Fairfield, Yeronga and Yeerongpilly. Tight focus, premium service.

How long does the laundry take?

24-hour turnaround. Book before 12pm and we pick up the same day, returning everything washed, dried and folded the next morning.

How does your pricing work?

We don't charge by weight. Pick a bag size — The Daily (10kg, $70), The Standard (15kg), or The Household (20kg) — fill it as much as you like, and that's the price.

Do you wash bedding separately from clothes?

Yes. Bedding and linen are washed in dedicated machines, fully separate from clothing. Pet items are washed separately again in pet-only machines.

What detergents do you use?

Premium eco-certified detergents as standard. Hypoallergenic and fabric-softener add-ons available at booking. Pet items use pet-safe detergents only.

Do you offer same-day pickup?

Yes. Book before 12pm and we'll collect the same day. Your laundry is returned the next morning.

Terms of service

1. Who we are

Daily. is a mobile laundry service operating in Brisbane, Queensland, Australia. We're operated by Liam Christian trading as Daily., ABN 93 067 151 273. Contact: hello@dailylaundry.net.

These terms apply every time you book a service with us, online or otherwise. By booking, you agree to them.

2. The service

We collect your laundry from your nominated Brisbane address, wash and process it according to the tier you've booked, and deliver it back within the quoted window. Service tiers, inclusions, and prices are listed on dailylaundry.net.

We service Brisbane suburbs only. If your address falls outside our service area, your order may be cancelled and refunded. The current service area is listed in our Pickup & Delivery Policy.

3. What you agree to

When you book with us, you agree to:

Provide a correct address and contact details.
Have your bag ready and accessible at the scheduled pickup time.
Tell us in advance about anything special — delicate fabrics, allergies, items that need separate handling.
Not include items we don't accept (see section 4).
Pay the amount quoted at checkout.

4. Items we don't accept

For everyone's safety we don't wash:

Items contaminated with bodily fluids, chemicals, or hazardous substances.
Pet bedding mixed with regular laundry (book Pet Laundry. separately).
Items requiring dry cleaning only (we'll return these unwashed).
Genuinely fragile heirlooms, costumes, wedding gowns, leather, fur, or items marked "hand wash only" unless explicitly agreed.

If something we can't process turns up in your bag, we'll return it as-is and let you know.

5. Pricing and payment

Prices are in Australian dollars (AUD) and include GST where applicable. The price you see at checkout is the price you pay. We may change pricing for future bookings but won't retroactively change pricing on bookings already placed.

Payment is taken by Shopify Payments. We don't store full card details — that's handled by our payment processor.

6. Subscriptions (The Routine.)

If you sign up to a recurring service ("The Routine."), the following also applies:

We bill on a recurring basis at the cadence you select (e.g. weekly or fortnightly).
The 10% subscription discount is applied on every recurring order automatically.
You can pause, skip, change cadence, swap tier, or cancel at any time from your account portal — no phone call required.
Cancellation takes effect immediately. You will not be billed for future cycles after cancellation.
If we cannot process payment, we'll retry your card 3 times over 5 days. If all retries fail, your subscription is paused and we'll email you. Your reserved collection slot is held for 14 days.
We may change subscription pricing with at least 30 days' notice by email.

See the Refund & Cancellation Policy for refunds on already-charged subscription orders.

7. Pickup and delivery

We do contactless pickup and delivery. You agree to have your Daily. bag accessible at the agreed pickup point by the cutoff time. If your bag isn't accessible at pickup, we'll automatically skip that cycle at no charge — your subscription continues from the next scheduled collection.

Delivery is to the same address unless we agree otherwise in advance. If no one is home, we'll leave the returned bag at your door (or another safe location you've specified) and email you a photo. Once delivered, your laundry is your responsibility — we can't be held liable for theft after delivery.

8. Liability

We take reasonable care of your clothes. We're not liable for:

Damage caused by manufacturer care label errors or inaccurate care instructions on garments.
Pre-existing damage, wear, fading, or staining we couldn't reasonably resolve.
Items left in pockets (cash, jewellery, USBs, etc.) that are damaged in the wash.
Indirect, consequential, or business losses arising from a service issue.

For items we accept responsibility for, our liability is capped per the Refund & Cancellation Policy.

Nothing in this section limits your rights under the Australian Consumer Law.

9. Your data

We collect and use your data to deliver the service — name, address, phone, email, order history, payment details (via Shopify Payments). Our Privacy Policy explains this in detail.

10. Termination by us

We can refuse service or cancel a booking if you breach these terms, abuse our staff, or use the service fraudulently. We'll refund any amount paid for service we haven't yet provided.

11. Changes to these terms

We can update these terms from time to time. The current version is always on dailylaundry.net. If we make material changes that affect your subscription, we'll email you at least 30 days before the change takes effect.